Employee Handbook

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Course Description: 


We are delighted that you are working with us and hope that you will find your job challenging and enjoyable.  We welcome you and express our sincere hope that you will be happy here in our team.  We ask that you study the contents of this employee handbook carefully.  In addition to setting out our rules and regulations, it also contains a great deal of helpful information. You will also have been issued with a Code of Conduct to which you should adhere. Agincare works with the sector skills council’s  Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England’ informing staff how they should be providing safe and compassionatecare of a high standard, and have the confidence to challenge others who are not. The Code will also tell the public and people who use health and care services exactly what they should expect from Healthcare Support Workers and Adult Social Care Workers in England. Additionally, qualified nurses employed by Agincare must follow the Nursing and Midwifery Code of Conduct. Agincare has also produced an internal Ccode of Practice expected to be followed by all employees; this is detailed  at the end of this Handbook.

You will have received a contract of employment detailing terms and conditions relating to your own particular role.  This handbook has been designed to give you additional important and useful information about your employment with us; the benefits we provide and our expectations of you and your colleagues.  You have an opportunity to make a real contribution to the success of Agincare and we will give you the opportunity and encouragement to make the most of your skills and potential.

Good conditions of employment

We know that it is the people of this organisation that has made it the successful Company that it has become, therefore our employees are rewarded accordingly.  We strive to ensure that our employees enjoy coming to work and that their working environment meets their expectations.

Good human relations

As a national organisation, Agincare understands that employees may feel isolated; this is why we strive to continually provide information and support to each employee of every office or Care Home to reiterate our belief that each employee plays a unique role and their individuality should be celebrated.

Equal, diversity and inclusion

We are committed to promoting equality and diversity within Agincare through all aspects of your employment.  We strive through everyone to positively include and embrace all diversity and to create an environment which is free from discrimination, victimisation and harassment.

Continuous learning

We want our people to strive for high standards in all areas of their behaviour and work performance. Agincare provides a wide range of learning, training and development opportunities. Learning new skills is integral to the changing world in which we live and work and all employees at all levels, in whatever job should strive constantly to do better whilst encouraging and supporting your colleagues to do the same.

Our Values

The following show ‘how’ we strive to deliver the high standards expected of our employees in delivering care:

Value our customers and fellow employees

Achieve our goals and aspirations

Learn and encourage a culture of knowledge, expertise and accountability

Understand our business, our customers and fellow employees

Excel in everything we do


Agincare is responsible for delivering major contracts for many large public sector organisations.  We also deliver care services to a large and growing number of self-funding or ‘private’ service users.

Agincare offers a wide range of services which are tailored to individual needs and are committed to supporting people in their own homes from low level support services such as shopping and cleaning, through to 24 hour live-in care for people with high levels of personal care needs and residential care & nursing Homes. The range of services includes:

  • Domiciliary (Home) Care
  • Live-in Care (both short and long term Home Care)
  • Wakeful or sleep-in night care
  • Respite sitting
  • Home Cuisine (meals delivered to the service user’s door)
  • Shopping
  • Personal care
  • Domestic help
  • Care Homes (including Nursing Care)
  • Care Home Management Services

All of these services are complimentary to each other, or they can be used separately depending on the needs of the individual. Whether you are employed to carry out one of these roles or employed in one of the office/head office support functions, your contribution is important to us and the continued success of the company.


Agincare operates a 24-hour service, 365 days per year. An office Out of Hours service is available to deal with emergencies outside of normal office hours. All general enquiries should be limited to normal office hours. You will be provided with the emergency contact details for out of hours emergency enquiries and support by your manager

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